At Express Synergy Logistics, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to ensure your information is handled securely.
1. Information We Collect
- Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you create an account, make a booking, or contact us.
- Payment Information: We collect payment details necessary to process your transactions, including credit card numbers and billing addresses.
- Usage Data: We collect information about how you interact with our website, including your IP address, browser type, pages visited, and the date and time of your visit.
- Cookies: We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us recognize you and remember your preferences.
2. How We Use Your Information
- Service Delivery: We use your personal information to provide our shipping and logistics services, including processing bookings, handling shipments, and communicating with you about your orders.
- Payment Processing: We use your payment information to process transactions and prevent fraud.
- Customer Support: We use your information to respond to your inquiries and provide customer support.
- Marketing: With your consent, we may use your information to send you promotional materials and updates about our services.
- Website Improvement: We use usage data to analyze how our website is used and to improve its functionality and user experience.
3. How We Share Your Information
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and shipping carriers. These service providers are bound by confidentiality agreements and are only allowed to use your information as necessary to provide their services.
- Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as court orders or subpoenas.
- Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the new owner as part of the transaction.
4. Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls.
5. Your Rights
- Access and Correction: You have the right to access and update your personal information at any time by logging into your account or contacting us.
- Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.
6. Cookies
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website, and your continued use of our services after such changes constitute your acceptance of the updated policy.